Enterprise Agent Race Heats Up as OpenAI, Google Push Workflows
Assistants are giving way to agents that book, file, and reconcile — and IT teams are rewriting security checklists.
The enterprise AI conversation has shifted from chat to agency. Vendors are shipping systems that can take multi-step actions across CRM, email, and ticketing — with humans approving only the risky steps.
Security and compliance teams are not blocking the wave; they are redesigning it. Least-privilege tool access, audit logs, and kill switches are becoming table stakes before a pilot expands beyond a single department.
For Indian IT services firms, the opportunity is packaging vertical agents for mid-market clients who will not build platforms in-house. The risk is margin compression if delivery stays custom forever.